At Sentinel AI, we want to ensure you are fully satisfied with our SRE and RCA monitoring services. Due to the nature of SaaS infrastructure, we offer a transparent and straightforward refund policy.
You can cancel your subscription at any time through your billing dashboard. Once cancelled, you will retain access to Sentinel AI features until the end of your current billing cycle. No further charges will be made to your payment method.
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with the platform within the first 7 days of your initial purchase, you are eligible for a full refund of the amount paid in INR.
Approved refunds may take 5-7 business days to reflect in your bank account or credit card statement, depending on your payment gateway and financial institution.
To request a refund within the eligible period, please contact our support team at billing@sentinel-ai.com with your transaction ID and account details.